Monday, June 01, 2009

Craft Venture: communication!

This week's post is up, all about effective communication. Communication in business management is a topic that is near and dear to my heart - something that is so often overlooked, while so essential!

I'd love to hear what you all think and what your experiences and best practices are!


paperhill said...

very true brenda! i do my best but i'm sure that things could be clarified or improved in some way. i always send an email confirming the sale, thanking my customers and letting them know when the item will ship!

Cottage In The Sun said...

Everyone seems to like different levels of communication, but I go with the idea that my customers like to be informed - just like me! I, too, send a confirmation email and a sentence or two thank you in the package. If I have a delay on a custom order or shipping, my customers have always appreciated knowing. Of course, if I emailed an update every day for 2 weeks, I would expect anyone to get annoyed!
I really appreciate shop policies and try to have bare minimum info. And I hate being surprised by extra charges, so in every listing I let my TX customers know that sales tax will be applied.

. Phydeaux . Phydelle . said...

Good points, ladies! As a very satisfied customer for both of you :) , I know first hand that your communication is proactive and top notch!